Problems with Access to Technology (by Kelly Linn)

15575 NW White Fox Drive

Beaverton, OR 97006


Dear Brian Fast:

This letter is to inform you of a growing problem in our community and that is the gap between people and their access to some technological advances that US Bank have to offer. This problem is not only solely at US Bank but a worldwide problem in many facets of society. From health care to cellular phones and even to banking access. I believe that a volunteer program for any customer of any financial institution would benefit the community in learning how to access certain applications to assist them in their finances.

There are multiple locations including a local branch conference room that are at your disposal for use. The classes could be weekly, monthly, or even bi-monthly and any help would be a substantial difference than what is currently offered. If a branch is not an option there is also the option of community rooms, churches, libraries, and coffee shops.

I know that US Bank is a very large supporter in the volunteer community helping in multiple aspects; this would be a great “resume booster” for the bank and the community. Having there be an overall assistance to anyone and everyone not just US Bank customers would show the genuine care for helping out people.

I appreciate you taking the time to read this and even forward it on to an appropriate party who could look more into this. To reiterate this is a win-win for both the community, and the bank’s image which I know is important to you.


Kelly Linn



The following research is based on this question: “What do you think the public should know more about in the technology theme, and how does it relate to disparities among different groups affected?”

Mazur, Tim. “Information Technology.” 2011. Web

Brief Summary: This article dives into factors that inhibit the access to specific technologically advanced services that are becoming more and more prevalent in today’s society. Tim looks into some new services that are offered to individuals who have the know-how, finances, and access to the newest and most advanced technology out there.

Application: If it wasn’t for the fact that we need multiple sources, I feel that this article alone hits home on most of the points I’m trying to answer in my research question. The article discusses what factors inhibit the access to certain groups of people, specifically the financial and simple accessibility that is out there. Also, it addresses the “norm” type of access that some people might take for granted that is not offered to 100% of the population.

Goldman, David. “Digital Caste System.” 2012. Web. 2011.

Brief Summary: The article that David submitted to CNN’s Money posting creates a scare tactic into trying to eliminate a potential “Digital Caste System” that will be prevalent in the coming years. Due to the widespread advancement in technology that seems to be running full speed, it will affect the poor and inaccessible classes of people worldwide. He gives examples of what is presumably in the future yet doesn’t provide a solid solution for fixing it. David puts it out there about how some technology that is available right now will be available to lower class demographics, but when that happens they will still be way behind the technology curve.

Application: This is absolutely the biggest aspect of the gap that exists. Granted as technology grows there will be a wide spread distribution as the current technology becomes outdated. We already see that with pay as you go cell phones, and contract free services where in the past it required the top of the line phone and a signed contract. The gap in accessibility and finances grows larger and larger as technology advances and the economy doesn’t rise in kind.

Conner, Dixie. “Technology Planning: Closing the Communications Gap.” Web. 2012

Brief Summary: The article posted to the education world website by Dixie touches on the issues that encompass the technology gap between schools and the students that it would benefit. She offers solutions to the technology leaders in providing assistance to all schools rich and poor. By opening the doors for technology to be accessible by all forms of schooling no matter what the cost, there is a substantial gain that can be achieved.

Application: I feel that by starting in one facet of bridging technology gaps between one group and another, in this instance schooling in particular, we can start to see the benefits of having modern technology available to everyone.  It needs to start in an application that everyone can rally behind and once the change happens and the benefits start rolling in, it will spread like wildfire to other demographics and situations.

UNCTAD. “Reducing the Technology Gap.” Web. 2011.

Brief Summary: The article listed above covers a different sort of technology gap, one that exists between countries that can afford to expand the technology and ones that cannot. It makes a valid point because a major hang up in the technology expansion industry is acquiring the resources and locations to be able to provide to the population.

Application: What a better place to start then at the root of production. If the manufacturer does not exist in the country or demographic to provide it, what makes us think we can effectively get it to those reaches of the planet? Without incubating the process and allowing the expansion to take place into the reaches of the globe that need it, we cannot reasonably expect to be able to provide the technology in those places.



One comment

  1. Collin Huschka

    I like your focus question and letter a lot. With society becoming more tech-savvy every day it seems that people who don’t necessarily have immediate access to technology will be left behind. It can be seen on a wider spectrum when you look at older people who don’t necessarily feel a need to keep up with the constantly changing tech. world. Those people are baffled and confused by what seem to be the most simple pieces of technology such as touch-screen phones or social networking sites such as Facebook or Twitter. If everyone were to be on the same page technology-wise it would only make our community and world stronger.
    Although I do fully agree with your message of the letter and focus question, in my opinion it is very difficult to figure out who write this particular type of letter to. Sending it to a prominent member of the US Banking company does serve a legitimate purpose. By educating people on technology they’d be more likely to bank and do business with US Bank but I’m not sure if they have the community impact that would allow them to reach a wide variety of people, especially people who aren’t very technology-knowledgeable already. However, I do like how you focused on a particular business and put the ball in their court to make a move on the opportunity. Overall, I really enjoyed reading your letter and your sources and I feel that it was a strong piece of writing with sources that backed the point you were looking to make.

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